At VROOM, we strive to provide high-quality products and services. However, we understand that sometimes issues may arise. This Return and Refund Policy outlines the procedures and guidelines for returning or refunding products or services purchased from our website.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
1. Product defects: The product must be defective or damaged upon arrival.
2. Incorrect orders: The product received must be different from what was ordered.
Replacement Procedure
To request a replacement, please follow these steps:
1. Contact us: Reach out to our customer support team via email at vroomautomotives290@gmail.com within 10 days of receiving your order.
2. Provide order details: Include your order number, product name, a description of the issue, and photos if applicable.
3. Include a video: A video showing the package being opened is mandatory to process your replacement request. This helps us verify the condition of the item upon arrival.
4. Await instructions: Our team will review your request and provide instructions on how to proceed with the replacement.
Refund Policy
If your item arrives damaged or defective, we’re happy to offer a replacement. Please note that refunds are not available. To request a replacement, contact us at hiiqify@gmail.com with your order number and a description of the issue.
Once we’ve received and inspected your return, we’ll notify you of the outcome. If approved, a replacement will be shipped to you at no additional cost.
If you haven’t received your replacement within 15 business days of approval, feel free to reach out to us at the email above.
Exceptions
The following products or services are not eligible for returns,
1. Digital products: Downloadable products, such as e-books or software.
2. Customized products: Products tailored to specific customer requests.
3. Services with usage: Services that have been partially or fully used.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
